I enjoying watching a “Tivo’d” copy of the movie “Airport”. It was released in 1970. I know this a movied, but I’m struck with how different the “airport” experience was in the late 1960’s (as portrayed in the movie) vs. now:
- They have a lot of snow and the airport continues to operate. Now we have a little bit of snow and airports close.
- Clearly the security regime is completely different. Yet they know of “hijacked planes” and bombs. Perception of risk clearly different.
- Customer’s are treated well, and customers have high expectations of being treated well.
A different world.